Midcity Group has a dedicated, in house 24/7 call centre located in Australia (Sydney and Perth). We have client-specific dedicated phone lines set up for our 'after hours make safe' service.

 

Our after-hours features include:

 

• Monitoring of all calls by Midcity employees, experts in make safes

• Notifications receipt possible through a phone call, email or SMS

• Automatic lodgements of new jobs

• Customer contact within 15 minutes

• Accuracy of make safe guaranteed through strict triage processes.

 

We use a customised Virtual Triage Tool to assist with assessing the type and best methodology of the make safe situation, appreciating the urgency of the situation. This web-based solution allows complete access to the customer’s details, particularly useful when dealing with rural property claims.

 

Midcity utilises our qualified trade contractor network for all required make safes. All contractors have been carefully selected by Midcity to ensure they strictly adhere to our polices, rules and guidelines, keeping our clients and their customers safe.